• ladfrombrad 🇬🇧@lemdro.id
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    17 hours ago

    I literally had to switch bank accounts because I couldn’t reset my password “on the web” and required me to use Virgin Money’s app.

    Customer service agent(s) on the phone after prolonged discussions why their app wouldn’t work on three Android phones right in front of me surfaced, and I shit you not

    Well sir, I have my iPhone here and can login just fine maybe you should buy one of those instead

    That day I found out about this

    https://www.currentaccountswitch.co.uk/

    • j4yt33@feddit.org
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      33 minutes ago

      Everything by Virgin is shit. I don’t understand why they’re so big

    • TheBrideWoreCrimson@sopuli.xyz
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      3 hours ago

      I also had to switch accounts because after an update, the banking app didn’t work any longer on my rooted phone and I couldn’t log in. Thankfully, I’ve been keeping two accounts since forever, with the main motivation being that banks really like changing their TOS and introducing all sorts of fees, which I don’t want.

        • sunzu2@thebrainbin.org
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          17 hours ago

          So am so tired of people crying about it.

          JFC just ask mom and dad for the down payment… Can’t you holdna a steady job?!

          • ladfrombrad 🇬🇧@lemdro.id
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            17 hours ago

            See that’s the thing, I work far too hard and after a night shift and then getting onto a “customer support” agent reveals the cracks in our society.

            Maybe you could work harder too!

            • sunzu2@thebrainbin.org
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              16 hours ago

              Everyone I know works pretty hard and is underpaid but the teeveeue keeps saying nobody wants to work.

              Deep inside I know the teevee never lies 🤡

              • ladfrombrad 🇬🇧@lemdro.id
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                16 hours ago

                It was the sheer arrogance of that “supervisor” I escalated it to and I hate to think how someone like a pensioner would’ve dealt with them that day wanting to access their bank account, especially since all the local branches have been closed 👺

                RIP Yorkshire Bank