I’m confused by the it in your last sentence.
Using a screen recorder (there’s a built in one in the Xbox games app depending on version of Microsoft, or if not, people always seem to use FRAPS) to capture whatever is in the window to get more information could help.
Someone else will likely be along shortly with more helpful info.
That looks like maybe the opposite of what they need, that says it doesn’t affect normal operation, just boosts the ring. That website looks like it’d have something to fix the issue though.