What do they want? If that isn’t your priority then you are still making the wrong decisions for the wrong reasons.

Sounds like you want to be happy by using them as the means. Work on that first.

What are your answers to those questions?

Don’t forget the McDonalds sign on the way in. Classic.

https://www.theguardian.com/australia-news/2023/oct/25/centrelink-issues-28m-busy-messages-to-callers-in-only-two-months-as-wait-times-blow-out

I had an issue getting through on the phone and the app wouldn’t let me get past a certain point so I went into the local office…who after giving me a series of wrong and misleading information which I repeatedly pointed out was wrong and showed them their own website to prove it…then told me I HAD to call because they weren’t trained enough to deal with it.

The worker told me that the trick to get through, start dialling the minute before they open and finish dialling at exactly opening time. Well that kind of worked because it reduced my time on hold to….1hr 25mins. But I did speak to someone. Who couldn’t help me either. Or tell me what was wrong. Or how to fix it.