Nov 2023 I signed up for a $34/30gb plan
June my bill was 39.55
July 42.94
Aug 42.94
Sept 42.94
Oct 48.59
I also noticed I was being charged $3 month for 3G service
Aug my phone died and got a new one, enabled WiFi calling and made it not use 3g, I am STILL getting charged for 3G service and I don’t use it.
Companies are secretly increasing prices and NOT telling the customers
This directly contravenes the Wireless Code. Koodo pulled this shit on me around August and I complained, citing the wireless code. They immediately put me back to me old pricing (33.90/month) and upgraded my data. KNOW YOUR RIGHTS!
So I called in
They told me that there are NO CONTRACTS at koodo and because they do not offer the plan means they can do what they want to your bill.
I had to go onto self serve to change my plan to get the same prices I was paying before…
FUCK CANADA AND THE BIG 3
Oh and my brother who has the same plan did NOT get a price increase. But my mom did as did I. We all live in the same house…
Companies doing illegal shit? Ya don’t say…this is totally unheard of
This is how we fight back
I signed up for Koodo for a few months. It went like this: I signed up for 5g and the first month was ~200mbs with very good signal. After a month it dropped to practically nil, terrible signal.
I waited a bit and noticed they now offered a plan with “full 5g speed” which is what I should have had. So I cancelled. That was a bit of a pain in the ass. A month later I got another bill for a whole other month. Not only that, they said payment was late a whole month. I was so pissed, I was about to lose it. I paid to avoid too much immediate hassle. Thankfully two days later they sent a cheque back for that amount.
Needless to say. Not going back.
Yup, I got an unannounced price increase from them around the same time too. I called and asked if they’d reverse it. I didn’t cite any laws, I just said I’d take my business elsewhere quicksmart if they didn’t. They didn’t. I canceled my service 2 months later. I now pay $81.31/mo for both home internet and cell phone, without a contract. So it worked out in the end. FWIW, Virgin (Bell) increased my price twice and at least once (but I think twice, iirc) they didn’t tell me in advance. (They were my old home internet :)
