I once had a reservation to stay at a La Quinta and there was literal poop on the bathroom light switch, the sheets on the neatly made bed were dirty (wrinkled as if slept in, black hair, literal dirt), there was what appeared to be a used tissue on the floor just under the edge of the bed, and the toilet was dirty like it hadn’t been cleaned in months (least of the issues).

They refused to fix the problems, give us a new room, or refund us. It was shocking and I’ll never book with them again.