True, there’s value. But I think if you try to measure that value, it disappears.
A good postmorterm puts the facts on the table, and leaves the team to evaluate options. I don’t think any good postmorterm should have apologies or ask people to settle social conflicts directly. One of the best tools a postmorterm has is the “we’re going to work around this problem by reducing the dependency on personal relationships.”
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True, there’s value. But I think if you try to measure that value, it disappears.
A good postmorterm puts the facts on the table, and leaves the team to evaluate options. I don’t think any good postmorterm should have apologies or ask people to settle social conflicts directly. One of the best tools a postmorterm has is the “we’re going to work around this problem by reducing the dependency on personal relationships.”