Before I replace it with something that won’t catastrophically collapse when the wind blows the wrong way, I get some sort of sick satisfaction out of doing autopsies on the house-built-of-matchsticks “solutions” that users come up with and I don’t know why. Some of them are truly fascinating and make you wonder how someone could possibly arrive at that conclusion based on what they were actually try to achieve.

It’s also why if I’m asked to implement something, my first question isn’t “When does this need to be done?,” it’s “What exactly is the problem you’re trying to solve?”

What a user asks for and what they actually need very rarely intersect.